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HELP CENTER
Student Help Articles
Students & Parents
Find a Tutor
How do I find a tutor ?
How do I request a tutor ?
What is the difference between finding a tutor and requesting a tutor ?
How do I order a Background Check on a tutor ?
How does Wizwonk vet its tutors ?
What if I’m not interested in working with a tutor who contacted me ?
What subjects can I find help with using the Wizwonk platform ?
See all 10 articles
Billing
How do I submit my billing information ?
When and how do I get billed for a lesson ?
Does Wizwonk charge my account for contacting a tutor ?
Where do I find my transaction history ?
How do I remove my payment method ?
What can my tutor charge for ?
Does Wizwonk have a payment policy in place ?
See all 10 articles
Lessons
How do I schedule a lesson with my tutor ?
How do I cancel a scheduled lesson with my tutor ?
Where do I see my upcoming lessons ?
Do I get charged if I cancel a scheduled lesson with my tutor ?
Can my tutor change his/her hourly rate ?
Can I take group lessons ?
Can I take a lesson with my tutor even without him/her having a background check ?
How do I rate and provide feedback for my tutor after each lesson ?
See all 9 articles
Account
How do I create a free student account ?
How do I log in to my student account ?
How do I reset my password ?
How do I submit my payment information ?
How do I update my information ?
How do I connect with a tutor ?
How do I see my past lessons and charges ?
How do I see my transaction history ?
Student Account FAQs
See all 12 articles
Request a Tutor
How do I request a tutor ?
Why are tutors not reaching out to me?
What is the difference between requesting a tutor ?
Tutor Request FAQs
See all 9 articles
Background Checks
How do I order a background check on a tutor ?
How much does it cost to run a background check on my tutor ?
Are background checks mandatory for all tutors on the wizwonk platform ?
What happens if a tutor I want to work with refuses to submit to a background check ?
What happens if a tutor I want to work with does not pass a background check ?
Is it safe to work with a tutor who does not have a background check on file ?
Background Check FAQs
How soon do I get notified of the results of a background check I ordered on my tutor ?
How does Wizwonk vet its tutors ?
See all 9 articles
Sign Up / Registration
How do I Sign up for a free student account on wizwonk ?
Does wizwonk require payment information for account sign-ups ?
How do I sign up with an invitation link sent to me by a friend who is already a member ?
How do I invite my friends to sign up and earn free tutoring credits ?
Student Sign ups FAQs
See all 9 articles
Referrals
How do I earn tutoring credits through the Wizwonk Referral Program ?
Can I cash out my Referral credits ?
Can I use my Referral credits for something else ?
Do my Referral credits ever expire ?
Referral Program FAQs
See all 7 articles
Online Tutoring Platform & Messaging
Online Tutoring Platform (OTP)
Wizwonk Online Tutoring FAQs?
How does wizwonk OTP work ?
How should I prepare for my first online lesson with the online learning tool?
How do I schedule and join my online lessons on wizwonk ?
Do I have to pay wizwonk to use its online learning tool ?
Can I try the online tool before scheduling a lesson ?
Can I connect to the wizwonk OTP from my phone or tablet ?
How do I join an online lesson using the wizwonk online tool ?
What broswer works best with the wizwonk online learning tool ?
See all 9 articles
Messaging
Wizwonk Messaging FAQs ?
How does Wizwonk Messaging work ?
How do I report SPAM messages ?
How do I respond to student request messages ?
Why were my phone number and email address remove from my chat messages with my student ?
How do I schedule a lesson with a student from within the Messaging platform ?
How do I know if a student has his/her payment info on file ?
Why can't I any longer exchange messages with one of my students ?
See all 9 articles
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